CIT Group Inc.

Associate, Logistics Customer Coordinator

Location US-IL-Chicago
Job ID
33596
# Positions
1
Job Family
Operations - Customer Service
Type
Full-Time

Overview

CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals. CIT Group Inc. (NYSE: CIT) is a financial holding company with over a century of experience and operates a principal bank subsidiary, CIT Bank, N.A. (Member FDIC, Equal Housing Lender). The company's commercial banking segment includes commercial financing, community association banking, middle market banking, equipment and vendor financing, factoring, railcar financing, treasury and payments services, and capital markets and asset management. CIT's consumer banking segment includes a national direct bank and regional branch network. Discover more at cit.com/about.

Responsibilities

This position’s primary responsibility is to manage the delivery and return of railcars at the start and finish of railcar operating leases. This person will have specific customer accounts and be a main point of contact for them regarding all aspects of their leased railcar fleet. The position will work closely with the sales, mechanical, financial operations and contracts departments to ensure first rate customer service.

 

Principal Accountabilities:

  • Responsible for developing and managing the order fulfillment and lease return process to ensure timely results that are consistent with management and customer expectations
  • Must interpret policies, guidelines and processes in carrying out duties
  • Partner with the field sales force in providing solutions to customer issues
  • Clearly communicate to the customer pertinent information regarding their leased fleet
  • Act as a customer advocate within CIT to facilitate problem resolution. Must ascertain urgency and sensitivity of a customer’s requests to determine the appropriate course of action. Follow up until resolution while keeping the customer aware of status is required
  • Work independently and collaboratively to effectively deploy the available fleet by working with railroads, railcar repair shops, storage facilities and other parties
  • Research and investigate the location of lost railcars
  • Directly participate in the delivery of information to customers including coordinating bad order or railcar repair shopping process with support from Mechanical Operations
  • Update multiple internal systems to reflect customer activity
  • Contribute ideas for process improvement
  • Identify and communicate current and projected trends
  • Other duties as assigned

Qualifications

Education: Bachelor’s degree preferred but not required
Experience: Two (2) or more years of experience in a customer service, rail leasing and/or shipping environment with process responsibilities.


Competencies:


The individual in this position will possess solid knowledge, skills and experience in the following areas:

  • Must have excellent writing and phone communication skills
  • Organization, detail orientation and accuracy in work product
  • Demonstrated analytical and problem solving skills
  • Ability to clearly communicate, both written and verbal
  • Confidence in own abilities to take initiative
  • Solid time management skills as multiple customer projects will occur in parallel
  • Superior work ethic and demonstrated integrity
  • Ability to work independently as part of a team and under time pressures
  • Detailed knowledge of Excel and Outlook and the ability to learn new systems
  • Willingness to take on additional projects as needed

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