CIT Group Inc.

Sales Assistant - Residential Mortgage

Location US-CA-Pasadena
Job ID
# Positions
Job Family
Originations Support - Sales Support


CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals. CIT Group Inc. (NYSE: CIT) is a financial holding company with over a century of experience and operates a principal bank subsidiary, CIT Bank, N.A. (Member FDIC, Equal Housing Lender). The company's commercial banking segment includes commercial financing, community association banking, middle market banking, equipment and vendor financing, factoring, railcar financing, treasury and payments services, and capital markets and asset management. CIT's consumer banking segment includes a national direct bank and regional branch network. Discover more at


Key Responsibilities:

  • Processing loan files, verifying accuracy of documents received and reviewing loan files, to ensure all documents are received and correct.
  • Able to determine income for salaried borrowers and basic knowledge of self-employed borrowers
  • Determining which documentation is needed to complete the loan files. Calling borrowers, real estate brokers, and title companies to request specified documents, such as receipt for payment of outstanding tax bill.
  • Contacting outside vendors and requesting necessary documents.
  • Determining appropriate course of contact-phone, fax, e-mail, written request, etc. Calling borrower, broker and other specified individuals to provide status updates and arrange time and date for closing.
  • Handling customer inquiries, providing information regarding missing documents and loan status. Keeping up to date of all policies and procedures


2+ years of experience with a broad understanding of all facets of mortgage loans or equivalent combination of experience, education, and/or training as an Associate Loan Processor, Loan Processor and/or Senior Loan Processor.

  • Knowledge of Loan Processing, Underwriting and Mortgage Banking preferred.
  • Ability to organize and coordinate projects.
  • Strong oral and written communication abilities.
  • Team Player.
  • Excellent Customer Service skills.
  • Ability to adapt to change.
  • Works well under time constraints.
  • Computer literate.
  • Consistency in order to ensure service levels are met


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