CIT Group Inc.

Fraud Prevention Analyst

Location US-FL-Jacksonville
Job ID
32739
# Positions
1
Job Family
Operations - Anti-Fraud
Type
Full-Time

Overview

Founded in 1908, CIT (NYSE: CIT) is a leading national bank empowering businesses and personal savers with the financial agility to navigate their goals. We believe in helping customers turn their ideas into outcomes. Whether those customers are building a business or building their savings, CIT has the experience and agility to empower them to achieve their goals. At CIT, how we do business is just as important as what we do. Our social responsibility programs focus on driving financial and personal empowerment, supporting the environment and advancing wellness. CIT contributes to communities where we live, work and do business through charitable donations, community investments and employee volunteerism.

Responsibilities

  • Review daily alerts in fraud detection systems and recommend appropriate follow-up (ie. place holds, create a fraud case, complete Questionable Activity Report, terminate banking relationship or continue monitoring)
  • Review and work daily alerts including, but not limited to, Returned Deposit Items, ACH transactions, Anomalous wire activity
  • Document findings and recommendations in a concise, understandable manner
  • Interact with Bank Operations Dept. and retail banking center employees in identifying fraud detection/trending issues
  • Make recommendations to management on improvements of policies and procedures 
  • Respond to incoming phone calls
  • Refer cases to the Financial Crimes Investigations Team
  • Handle a high volume of customer inquiries via inbound and outbound phone calls, as well as email and other methods of communication
  • Manage a significant caseload while multitasking between job functions and various reports
  • Maintain daily and weekly metrics of all cases worked, calls received, etc.
  • Cross train on different Fraud Prevention duties as appropriate

#LI-AO1

Qualifications

  • Bachelor's Degree preferred and Business/Management area of study of equivalent work experience
  • CFE credentials a plus
  • Strong understanding of fraud prevention, banking operations and money transfer processes
  • 3+ years fraud or loss prevention experience in a retail banking environment
  • Understanding of regulations related to deposit products and those impacting fraud detection/investigation including Suspicious Activity Reports, USA PATRIOT Act, OFAC, Reg CC, FCRA, FACTA
  • Strong organizational skills, ability to research and make appropriate decisions regarding fraud cases
  • Ability to work effectively in a team environment
  • Ability to maintain professionalism in stressful and potentially confrontational situations
  • Ability to work in fast paced environment and meet required deadlines
  • Experience with User Acceptance Testing a plus

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