CIT Group Inc.

Operations Manager - Oro Valley

Location US-AZ-Oro Valley
Job ID
32664
# Positions
1
Job Family
Branch Delivery - Branch Management
Type
Full-Time

Overview

CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals. CIT Group Inc. (NYSE: CIT) is a financial holding company with over a century of experience and operates a principal bank subsidiary, CIT Bank, N.A. (Member FDIC, Equal Housing Lender). The company's commercial banking segment includes commercial financing, community association banking, middle market banking, equipment and vendor financing, factoring, railcar financing, treasury and payments services, and capital markets and asset management. CIT's consumer banking segment includes a national direct bank and regional branch network. Discover more at cit.com/about.

Responsibilities

Oversees, manages and leads branch banking functions and staff. Responsibilities include ensuring compliance with all branch operations policy and procedures. Supports the inside sales/service activities as well as business development to achieve desired results in customer relationship growth, retention, revenue, market share and customer/employee satisfaction.

  • Manages branch staff assigned, including supervising and scheduling of daily activities, ensuring the use of performance management process, hiring and promotional recommendations.
  • Educates, coaches and motivates staff to recognize and fulfill overall branch sales and service expectations. Meets assigned personal, sales and service goals.
  • Develops and maintains banking relationships with potential clients, existing customers and community organizations.
  • Performs a broad variety of customer services and sales, such as opening new checking, saving and certificate accounts. Counsels customers and provides effective promotion, sale and servicing of the Bank's products and services. Researches and resolves customer issues and problems.
  • May provide backup for teller functions by processing paying and receiving transactions accurately and efficiently in accordance with established Teller Policy and Procedures.
  • May oversee and provide guidance for completion of consumer loan applications and submission to central underwriting for approval.
  • Oversees and approves expenditures in compliance with the approved branch operating budgets.
  • Performs security routines, including opening and closing branch office and vault.
  • Ensures branch building, grounds and equipment are well-maintained.
  • Ensures compliance with banking policies and procedures and keeps current with regulatory and industry trends and developments.
  • Cultivates a positive team culture which promotes and supports relationship banking. Builds an environment where clear goals, constant communication, feedback and recognition are standard.
  • Develops and maintains an engaged and accountable workforce.
  • Develops and maintains a fair and equitable working environment.
  • Complies with all related Federal, State and Industry laws and regulations pertaining to Banking.

Qualifications

 

  • 2+ years of relevant retail banking experience to include branch sales, operations and supervisory experience
  • Working knowledge of the Bank's products and services, related processes and regulations
  • Excellent communication and human relations skills, and the ability to maintain confidentiality
  • Solid analytical, mathematical and problem-solving skills
  • Strong communication, leadership, customer service, training and organizational skills
  • Strong computer skills to include experience using various software packages, including Microsoft Word, Excel, Outlook, as well as presentation software, and banking systems
  • Ability to handle multiple tasks simultaneously in a fast-paced, diverse and growth-oriented environment
  • Effective sales ability and persuasiveness
  • Ability to teach or foster development in others
  • Must be eligible and meet the requirements under the S.A.F.E. Act

 

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