CIT Group Inc.

Fraud Prevention Manager

Location US-AZ
Job ID
32597
# Positions
1
Job Family
Operations - Anti-Fraud
Type
Full-Time

Overview

CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals. CIT Group Inc. (NYSE: CIT) is a financial holding company with over a century of experience and operates a principal bank subsidiary, CIT Bank, N.A. (Member FDIC, Equal Housing Lender). The company's commercial banking segment includes commercial financing, community association banking, middle market banking, equipment and vendor financing, factoring, railcar financing, treasury and payments services, and capital markets and asset management. CIT's consumer banking segment includes a national direct bank and regional branch network. Discover more at cit.com/about.

Responsibilities

The Fraud Preventions Manager will manage, coach and provide guidance to team of four alert analysts, support and backup Transaction Team Manager, and manage daily work queues and handle escalations.

 

Job Duties to Include:

 

  • Manage the certification program for both the offshore and onshore teams
  • Independently review alerts in fraud detection systems daily and make decisions to mitigate loss (ie. place holds, create a fraud case, etc)
  • Document findings and recommendations in a concise, understandable manner
  • Interact with retail banking center employees and other business units to identify fraud and potential trending issues
  • Make recommendations to management on improvements of policies and procedure
  • Handle necessary reporting and reporting tasks, refer cases to the
  • External Investigations Team
  • Handle a high volume of customer inquiries via inbound and outbound phone calls, as well as email and other methods of communication
  • Manage a significant caseload while multitasking between job functions and various reports; maintain daily and weekly metrics of all cases worked, calls received, etc.
  • Cross train on different Fraud Prevention duties as appropriate; train/mentor new hires on Fraud Prevention processes

Qualifications

  • Manager, team lead or senior analyst experience
  • Strong understanding of fraud prevention, banking operations and money transfer processes
  • 3+ years fraud or loss prevention experience in a retail banking environment
  • Understanding of regulations related to deposit products and those impacting fraud detection
  • Strong organizational skills, ability to research and make appropriate decisions regarding fraud cases
  • Identify risks and prevent loss from various types of reports; manage projects as needed.
  • Multitask and prioritize deliverables.  Ability to handle customer escalation calls,  reporting capability, ability to work in fast paced environment and meet required deadlines
  • Experience with User Acceptance Testing a plus
  • Management experience a plus
  • Bachelor's Degree preferred and Business/Management area of study or equivalent work experience
  • CFE credentials a plus

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