CIT Group Inc.

Customer Service Specialist

Location US-NH-Portsmouth
Job ID
32507
# Positions
1
Job Family
Operations - Customer Service
Type
Full-Time

Overview

CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals. CIT Group Inc. (NYSE: CIT) is a financial holding company with over a century of experience and operates a principal bank subsidiary, CIT Bank, N.A. (Member FDIC, Equal Housing Lender). The company's commercial banking segment includes commercial financing, community association banking, middle market banking, equipment and vendor financing, factoring, railcar financing, treasury and payments services, and capital markets and asset management. CIT's consumer banking segment includes a national direct bank and regional branch network. Discover more at cit.com/about.

Responsibilities

Responsibilities for the Customer Service Representative at Small Business Solutions include interacting with customers (internal and external) via phone to answer equipment lease and loan questions.

 

A typical day would include the following tasks and responsibilities:

  • Handling Inbound Customer Service Calls approximately 75+ calls per day
  • Processing customer requests to include, but are not limited to, password resets, account summaries, buyout requests, payment summaries and updated customer information.
  • Providing a Remarkable Customer Experience for both internal and external Customers.
  • Special Projects as assigned by Management.

Qualifications

The ideal candidate would possess the following:

  • Excellent interpersonal communication and team work skills
  • Ability to communicate effectively via phone and email
  • Strong organizational skills, including attention to detail
  • Ability to thrive in a fast-paced environment
  • A positive attitude and ability to multi-task
  • Computer/Tech Savvy, ability to pick things up quickly

 

Preferred Experience

  • Knowledge or exposure with Salesforce and/or Infolease
  • Prior customer service or sales experience preferred
  • Associate degree preferred

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