CIT Group Inc.

Call Center Rep III

Location US-AZ-Phoenix
Job ID
32195
# Positions
1
Job Family
Operations - Customer Service
Type
Full-Time

Overview

CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals. CIT Group Inc. (NYSE: CIT) is a financial holding company with over a century of experience and operates a principal bank subsidiary, CIT Bank, N.A. (Member FDIC, Equal Housing Lender). The company's commercial banking segment includes commercial financing, community association banking, middle market banking, equipment and vendor financing, factoring, railcar financing, treasury and payments services, and capital markets and asset management. CIT's consumer banking segment includes a national direct bank and regional branch network. Discover more at cit.com/about.

Responsibilities

Supports the client service process for the CIT Bank's products and services. Ensures quality, efficient and effective client service by performing a variety of services for bank clients, which may include identifying and assessing the clients' needs, providing information and assistance in resolving problems with transaction resolution, account maintenance, and online banking while maintaining compliance with Know Your Customer regulations. Handles the more routine inquiries and elevates more complex issues as appropriate. 

 

Essential Job Functions:

  • Receives, researches, analyzes and handles routine incoming inquiries utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve client issues. Elevates sensitive client requests when necessary.
  • Provides client service problem resolution support, such as researching and resolving questions and problems by telephone, internet chat and email. Communicates with other bank operational areas on client problems and develops and maintains records of specific client service issues.
  • Provides information to clients such as: Balance inquiries, transaction activity, service charges, and check reconciliation. Processes transactions and account maintenance to include telephone transfers, stop payments, loan payments, and other requests as needed. Completes research requests for both transaction resolution and account maintenance.
  • Provides assistance to CondoCerts.com web site clients. Also supports bank initiatives as assigned, including but not limited to, outbound calling campaigns, inbound referral campaigns and other assigned programs.
  • Supports cash management services support by providing product and client service activities including product and service maintenance of client records and Bank Link support for business clients.
  • Maintains knowledge of products, processes and services, as well as knowledge of the industries and/or markets served. Keeps abreast of current developments and trends.
  • May provide service recovery, to include turning complaint/error situations into an advantage; uses every service contact as an opportunity to conserve and/or expand the business. Ensures compliance with banking policies, regulations, and regulatory statutes.
  • Complies with all related Federal, State and Industry laws and regulations pertaining to Banking. 

Qualifications

  • Proven client service skills and the ability to provide quality and thorough service
  • Some knowledge and experience in the financial services industry, deposit and/or cash management
  • Some knowledge of compliance with federal and state regulations pertaining to the banking industry
  • Effective oral and written communication and interpersonal skills
  • Sound judgment, problem solving, decision-making, and analytical skills
  • Effective organizational skills with the ability to handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment
  • Ability to maintain a high degree of confidentiality
  • Detail-oriented
  • Personal computer skills to include various software packages, including word processing, spreadsheet, e-commerce, electronic mail, presentation, and banking systems
  • Ability to effectively communicate with prospective clients and existing clients and banking associates
  • Ability to work flexible shifts, including overtime, while adhering to attendance as required 

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