CIT Group Inc.

Internal Bank Support Specialist - Phoenix, AZ

Location US-AZ-Phoenix
Job ID
# Positions
Job Family
Operations - Cash Operations


CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals. CIT Group Inc. (NYSE: CIT) is a financial holding company with over a century of experience and operates a principal bank subsidiary, CIT Bank, N.A. (Member FDIC, Equal Housing Lender). The company's commercial banking segment includes commercial financing, community association banking, middle market banking, equipment and vendor financing, factoring, railcar financing, treasury and payments services, and capital markets and asset management. CIT's consumer banking segment includes a national direct bank and regional branch network. Discover more at


Internal Bank Support Specialist provides enterprise wide support in the form of problem resolution to Community Bank organization which directly contributes to the efficient and effective achievement of Community Banking business objectives. Handles complex banker inquiries and escalates as appropriate. Serves as a liaison between the Community Bank associate and various back office operations and support teams and provides guidance and instruction.


Essential Job Functions:

  • Analyze, isolate and solve complex incoming inquiries from Community Bankers across the country.
  • Maintain standardized documentation and provide follow-up as appropriate.
  • Receives and researches sensitive and complex incoming inquiries utilizing appropriate systems, policies, regulations, procedures and other reference materials.
  • Consults with Law on more complex legal inquiries or issues and communicates with other bank operational areas to increase the efficiency of the Community Bankers.
  • Maintains knowledge of products, processes and services.
  • Participate in the development of detailed procedures and processes associated with all Community Bank activities.
  • Develop and maintain positive business relationships with all Community Bank Associates.
  • Complies with all related Federal, State and Industry laws and regulations pertaining to Banking.
  • Hours could vary between 6 am - 6 pm working Monday - Friday.


  • Experience in the financial services industry and with compliance with federal and state regulations pertaining to the banking industry
  • Experience or training in Help Desk environments
  • Strong human relations, oral and written communication and presentation skills
  • Strong organizational, problem-solving and analytical skills
  • Sound judgment and decision-making ability and detail-oriented
  • Ability to maintain a high degree of confidentiality
  • Ability to handle multiple tasks simultaneously in a fast-paced, diverse environment
  • Possess patience and empathy with Community Bankers' questions and requests
  • Ability to understand and trouble shoot core systems such as GUI Signature, Desktop Teller, Desktop Sales, Nautilus, Wire Xchange



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