CIT Group Inc.

  • AVP,Client Onboarding

    Location US-FL-Jacksonville
    Job ID
    # Positions
    Job Family
    Operations - Client On-boarding
  • Overview

    CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals. CIT Group Inc. (NYSE: CIT) is a financial holding company with over a century of experience and operates a principal bank subsidiary, CIT Bank, N.A. (Member FDIC, Equal Housing Lender). The company's commercial banking segment includes commercial financing, community association banking, middle market banking, equipment and vendor financing, factoring, railcar financing, treasury and payments services, and capital markets and asset management. CIT's consumer banking segment includes a national direct bank and regional branch network. Discover more at


      • This individual will be responsible for overseeing the daily activities within the Client Onboarding Screening team.
      • The candidate will have direct oversight of the team and any issues that may impact the achievement of team objectives.
      • They will be responsible for developing team members and load balancing work between onshore and offshore.
      • To be successful in this role you are expected to create a culture of excellence, team work and apply an analytical mind to daily work.
      • Supervise day-to-day activities of the Screening team-ensure hits/alerts are handled in accordance with defined procedures and meet standards for both quality and deadlines
      • Be the subject matter expert (SME) and direct the team – onshore and offshore
      • Analyzing alert/hits statistics/metrics, to identify trends, escalation rates and training gaps
      • Review daily, weekly and monthly metrics to assess performance, adherence to SLA and trends
      • Identify gaps and resulting opportunities for process improvements/efficiency gains
      • Assist in QA with performing 4 eye checks on random samples
      • Coach and mentor junior staff
      • Assist with capacity planning analysis
      • Vendor relationship management for one or more systems
      • Developing or enhancing procedures to address and eliminate any potential risk; to include process mapping as needed




    • 3-5 years previous experience in KYC or Customer Screening
    • Working knowledge of Screening systems preferred e.g. Lexis Nexis, CLEAR, RDC, Actmize, Total Screening
    • Aptitude to research, analyze and resolve problems
    • Act with a sense of urgency and the ability to “own” problems and recommend creative solutions
    • Strong interpersonal skills including the ability to present complex concepts in a simple manner
    • Ability to apply rational thinking – especially around gray areas as it relates to AML risk
    • Experience writing desktop procedures and incorporating controls
    • Experience creating process flow maps
    • Experience developing KPIs and KRIs and reporting results monthly to management preferred
    • Previous experience managing a team; exposure to cross site team management is a plus


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