CIT Group Inc.

  • Relationship Specialist - Premier

    Location US-FL-Jacksonville
    Job ID
    32023
    # Positions
    1
    Job Family
    Operations - Customer Service
    Type
    Full-Time
  • Overview

    CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals. CIT Group Inc. (NYSE: CIT) is a financial holding company with over a century of experience and operates a principal bank subsidiary, CIT Bank, N.A. (Member FDIC, Equal Housing Lender). The company's commercial banking segment includes commercial financing, community association banking, middle market banking, equipment and vendor financing, factoring, railcar financing, treasury and payments services, and capital markets and asset management. CIT's consumer banking segment includes a national direct bank and regional branch network. Discover more at cit.com/about.

    Responsibilities

    • Performs day-to-day activities that ensure effective account management of Premier accounts.
    • Communicates via phone conversations, email, fax and letters with customers concerning status of invoice payments.
    • Performs quality audits on accounts to maintain accuracy.
    • Interfaces with Sales, Operations and Finance departments to resolve billing, collections and credit issues
    • Establishes strong working relationships with field team to support collections efforts.
    • Works with customers in a proactive manner to resolve discrepancies.
    • Reconciles account status using current and historical invoicing and payment activity analysis.
    • Liaison with cash operations regarding cash application and researches and reconciles misapplied or payment issues.
    • Performs full or partial transfer and assumptions.
    • Maintains valid insurance coverage and amounts.
    • Processes tax exemption certificates.
    • Ensures out of invoices meets the customers’ expectations and customizes as best fit for client.
    • Resolves all overdue account balances, unassigned cash and payment discrepancies through research, communications and follow up with clients or field operations.
    • Monitors changes in customer financial status and payment patterns.
    • Audits and maintains customer accounts to make sure terms are accurate and customer profiles have current information.
    • Manages End-of-lease terms, documents LOI's and negotiates buyouts and loan purchases.

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    Qualifications

    • BS/BA degree
    • 1-3 years inside sales, customer support/service or commercial collections
    • Committed, smart and problem solver
    • Intellectually curious about our business, our clients and focused on finding the best solutions;
    • Exceptional communications skills both verbal and written;
    • Excellent negotiation skills -Sales or Customer Service experience preferred;
    • Functions well independently and in a team orientated environment;
    • Comfortable forming strong and lasting relationships with clients over the phone;
    • Professional and energetic when dealing with clients, leaving them with a
    • Positive experience and impression of CIT
    • Prioritize work and quickly evaluate a situation to find the best solution for the client and CIT.
    • Ability to give and receive constructive critique and implement training concepts into your own voice.

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