CIT Group Inc.

  • Relationship Specialist - Premier

    Location US-FL-Jacksonville
    Job ID
    31021
    # Positions
    1
    Job Family
    Operations - Customer Service
    Type
    Full-Time
  • Overview

    Founded in 1908, CIT (NYSE: CIT) is a financial holding company with approximately $50 billion in assets as of Dec. 31, 2017. Its principal bank subsidiary, CIT Bank, N.A., (Member FDIC, Equal Housing Lender) has approximately $30 billion of deposits and more than $40 billion of assets. CIT provides financing, leasing, and advisory services principally to middle-market companies and small businesses across a wide variety of industries. It also offers products and services to consumers through its Internet bank franchise and a network of retail branches in Southern California, operating as OneWest Bank, a division of CIT Bank, N.A. For more information, visit cit.com.

    Responsibilities

    Performs day-to-day activities that ensure effective account management of Premier accounts.    Communicates via phone conversations, email, fax and letters with customers concerning status of invoice payments.    Performs quality audits on accounts to maintain accuracy.    Interfaces wth Sales, Operations and Finance departments to resolve billing, collections and credit issues.    Establishes strong working relationships with field team to support collections efforts.    Works with customers in a proactive manner to resolve discrepancies.    Reconciles account status using current and historical invoicing and payment activity analysis.    Liaison with cash operations regarding cash application and researches and reconicles misapplied or payment issues.   Performs full or partial transfer and assumptions.  Maintains valid insurance coverage and amounts.  Processes tax exemption certificates.  Ensures out of invoices meets the customers expectations and customizes as best fit for client. Resolves all overdue account balances, unassigned cash and payment discrepancies through research, communications and follow up with clients or field operations.    Monitors changes in customer finanical status and payment patterns.    Audits and maintains customer accounts to make sure terms are accurate and customer profiles have current information. Manages End-of-lease terms, documents LOI's and negiotaties buyouts and loan purchases.

    Qualifications

    Education:  BS/BA degree             
    Experience: 

    1-3 years inside sales, customer support/service or commercial collections      

               
    Knowledge/Skills & Abilities: 

    Committed, smart and problem solver    

    Intellectually curious about our business, our clients and focused on finding the best solutions  

    Exceptional communications skills both verbal and written    

    Excellent negotiation skills -Sales or Customer Service experience preferred    

    Functions well independently and in a team orientated environment    

    Comfortable forming strong and lasting relationships with clients over the phone    

    Professional and energetic when dealing with clients, leaving them with a positive experience and impression of CIT   

    Prioritize work and quickly evaluate a situation to find the best solution for the client and CIT    

    Ability to give and receive constructive critique and implement tranining concepts into your own voice.

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