CIT Group Inc.

  • AVP, Compliance Management Systems Officer

    Location US-CA-Pasadena
    Job ID
    # Positions
    Job Family
    Compliance - COO/CAO/Business Management
  • Overview

    Founded in 1908, CIT (NYSE: CIT) is a financial holding company with approximately $50 billion in assets as of Dec. 31, 2017. Its principal bank subsidiary, CIT Bank, N.A., (Member FDIC, Equal Housing Lender) has approximately $30 billion of deposits and more than $40 billion of assets. CIT provides financing, leasing, and advisory services principally to middle-market companies and small businesses across a wide variety of industries. It also offers products and services to consumers through its Internet bank franchise and a network of retail branches in Southern California, operating as OneWest Bank, a division of CIT Bank, N.A. For more information, visit


    The Compliance Officer will play a key role in developing and supporting the Customer Compliance Management, Regulatory Exam Preparation, New Initiative Due Diligence and supporting the Regulatory Change Management and Training Programs. Duties will include maintaining the customer complaint risk and control frameworks, engaging with the business units and Enterprise Risk Department and producing reports and metrics to support the execution of the compliance risk management program.


    Key Responsibilities:


    • Capturing and assigning customer complaints received from regulatory or state agencies to the appropriate business unit
    • Performing a quality review and approving complaint responses, prior to delivery to the customer
    • Overseeing and monitoring the complaint processes to ensure timely, accurate and complete responses are provided to the customer
    • Coordinating root cause analysis and driving process changes through the business unit
    • Reviewing and consolidating business unit complaint data and performing validations
    • Supporting the development and execution of adequate controls to ensure ongoing strength of the customer complaint program
    • Organizing and coordinating external examination and audit activities, documentation, and responses
    • Coordinating the due diligence of new activities and third party oversight for compliance risk
    • Provide back-up and support for the Regulatory Change Management and Compliance Training Programs as needed.



    • Must have experience with regulatory customer complaint review and response
    • 5+ years in a Compliance position in a regulated financial institution
    • Strong knowledge of financial products and services
    • Working knowledge of the laws and regulations applicable to banks and bank holding companies
    • Excellent communication and interpersonal skills with the ability to effectively and confidently communicate and influence at management level with the personality to challenge status quo.
    • Demonstrate strong analytical and problem solving skills with good understanding of risk management concepts and sound decision making ability
    • Strong attention to detail with ability to multi-task, prioritize and work well in a fast paced organization.
    • Ability to work in partnership with others and in a team environment and possess strong work ethics.
    • Exhibit accountability – personal ownership for actions and decisions.



    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed