CIT Group Inc.

Specialist IV

Location US-CA-Pasadena
Job ID
# Positions
Job Family
Operations - Customer Service


Founded in 1908, CIT (NYSE: CIT) is a financial holding company with approximately $50 billion in assets as of Dec. 31, 2017. Its principal bank subsidiary, CIT Bank, N.A., (Member FDIC, Equal Housing Lender) has approximately $30 billion of deposits and more than $40 billion of assets. CIT provides financing, leasing, and advisory services principally to middle-market companies and small businesses across a wide variety of industries. It also offers products and services to consumers through its Internet bank franchise and a network of retail branches in Southern California, operating as OneWest Bank, a division of CIT Bank, N.A. For more information, visit


• Respond and resolve client inquiries with little to no supervision
• Prioritize customer service via telephone and email while maintaining the highest level of customer service and professionalism.
• Maintain knowledge of all bank products and services.
• Utilize established policies and procedures to mitigate risk, analyze and approve transactions.
• Open new accounts in accordance with compliance and established policies and procedures
• Implement and support Treasury Management products
• Assist with troubleshooting and/or assistance with walking through system functions for existing services.
• Assist with the implementation of all Treasury Management products.
• Prioritize implementations and ensure they are completed on time with minimal impact to the customer.
• Provide administrative support to the Treasury Management Sales process.
• Responsible for Treasury Management customer service issues.
• Responsible for identifying, researching, analyzing, and resolving simple and complex problems.


• A minimum of two years of experience in Treasury Management and customer service in related banking operations.
• Strong Customer Service skills
• Excellent written and verbal communication skills
• Knowledge of Treasury Management products.
• Strong general banking experience to include client service issues and overall bank operations.
• Excellent written and communication skills.
• Excellent attention to detail and accuracy; good organizational, research and follow-up skills.
• Proficient in Microsoft Word, Excel, Outlook.
• A high school diploma or equivalent is required; two years of college and an Associate degree is preferred.


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