CIT Group Inc.

Specialist IV

Location US-CA-Pasadena
Job ID
# Positions
Job Family
Operations - Customer Service



Founded in 1908, CIT (NYSE: CIT) is a financial holding company with approximately $50 billion in assets as of Dec. 31, 2017. Its principal bank subsidiary, CIT Bank, N.A., (Member FDIC, Equal Housing Lender) has approximately $30 billion of deposits and more than $40 billion of assets. CIT provides financing, leasing, and advisory services principally to middle-market companies and small businesses across a wide variety of industries. It also offers products and services to consumers through its Internet bank franchise and a network of retail branches in Southern California, operating as OneWest Bank, a division of CIT Bank, N.A. For more information, visit


The Fraud Risk Coordinators/Specialist reports directly to the SVP of Contact Center. The Fraud Risk Specialist is responsible to support business unit (Contact Center) in executing the Operational Policy and Customer Complaint responsibilities as follows:

- Escalating suspicious activity or transaction per BU desktop procedures
- Attending enterprise wide governance forums to discuss fraud trends and events including control failures and remediation as appropriate
- Participating in and assisting with Compliance annual fraud risk assessment process
- Communicating awareness within the BU of fraud/suspicious activity impact
- Act as point of contact between the BU and Compliance
- communicating awareness of fraud/suspicious activity with the respective BU
- Assisting the BU to identify proper fraud prevention and detection controls and ensuring they controls are incorporated in relevant PnP
- Working with the BU to enhance controls following a fraud loss event
- Oversee, monitor and report Contact Center complaints
- Collaborate with the Retail and Direct Bank Customer Complaint Coordinator
- Provide monthly complaint reporting to CC Senior Management
- Attend and participate in the Monthly Customer Complaint Group Meeting



• Bachelor’s degree from college or university preferred, or relative work experience
• Excellent written and verbal skills
• Possess strong analytical skills, proficient in Microsoft Excel and Word
• Must be able to work independently and handle multiple tasks/issues simultaneously
• Must be able to work well under pressure and with time constraints
• Must have strong time management skills


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