CIT Group Inc.

  • Call Center Rep I

    Location US-CA-Pasadena
    Job ID
    # Positions
    Job Family
    Operations - Customer Service
  • Overview


    Founded in 1908, CIT (NYSE: CIT) is a financial holding company with approximately $50 billion in assets as of Dec. 31, 2017. Its principal bank subsidiary, CIT Bank, N.A., (Member FDIC, Equal Housing Lender) has approximately $30 billion of deposits and more than $40 billion of assets. CIT provides financing, leasing, and advisory services principally to middle-market companies and small businesses across a wide variety of industries. It also offers products and services to consumers through its Internet bank franchise and a network of retail branches in Southern California, operating as OneWest Bank, a division of CIT Bank, N.A. For more information, visit


    • Responds to customer inquiries and independently resolves issues
    • Displays etiquette, knowledge, and solutions when servicing customers
    • Identifies cross sales opportunities; cross sells products and services, retains maturing accounts, and solicits referral business
    • Possess a solid understanding of online, mobile and tablet platforms and can successfully guide customers through their application or transaction
    • Navigates customers by recommending digital products and services to meet servicing solutions
    • Guides customers through digital solutions including assistance in completing a new account application
    • Negotiates account renewal to retain and expand customer relationship
    • Processes basic maintenance transactions and guides customers to financial solutions making banking convenient and simple
    • Strong knowledge of BankonCIT's products and services leading to appropriate solution recommendations
    • Consistently achieves productivity and service key performance metrics
    • Ensures adherence to BankonCIT policies and standards on every transaction



    • Knowledge of the various operating systems available and compatible with Online Banking; Windows, IOS
    • Knowledge of the various browsers used/compatible with Online Banking; Internet Explorer, Safari
    • Knowledge of Mobile/Tablet devices and associated Operating Systems; Android/IOS
    • Requires excellent verbal and written communication skills.


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