CIT Group Inc.

Call Center Rep I

Location US-CA-Pasadena
Job ID
30086
# Positions
1
Job Family
Operations - Customer Service
Type
Full-Time

Overview

 

Founded in 1908, CIT (NYSE: CIT) is a financial holding company with approximately $50 billion in assets as of Dec. 31, 2017. Its principal bank subsidiary, CIT Bank, N.A., (Member FDIC, Equal Housing Lender) has approximately $30 billion of deposits and more than $40 billion of assets. CIT provides financing, leasing, and advisory services principally to middle-market companies and small businesses across a wide variety of industries. It also offers products and services to consumers through its Internet bank franchise and a network of retail branches in Southern California, operating as OneWest Bank, a division of CIT Bank, N.A. For more information, visit cit.com.

Responsibilities

  • Responds to customer inquiries and independently resolves issues
  • Displays etiquette, knowledge, and solutions when servicing customers
  • Identifies cross sales opportunities; cross sells products and services, retains maturing accounts, and solicits referral business
  • Possess a solid understanding of online, mobile and tablet platforms and can successfully guide customers through their application or transaction
  • Navigates customers by recommending digital products and services to meet servicing solutions
  • Guides customers through digital solutions including assistance in completing a new account application
  • Negotiates account renewal to retain and expand customer relationship
  • Processes basic maintenance transactions and guides customers to financial solutions making banking convenient and simple
  • Strong knowledge of BankonCIT's products and services leading to appropriate solution recommendations
  • Consistently achieves productivity and service key performance metrics
  • Ensures adherence to BankonCIT policies and standards on every transaction

 

Qualifications

  • Knowledge of the various operating systems available and compatible with Online Banking; Windows, IOS
  • Knowledge of the various browsers used/compatible with Online Banking; Internet Explorer, Safari
  • Knowledge of Mobile/Tablet devices and associated Operating Systems; Android/IOS
  • Requires excellent verbal and written communication skills.

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