CIT Group Inc.

  • Manager, Digital Support

    Location US-CA-Pasadena
    Job ID
    30085
    # Positions
    1
    Job Family
    Operations - Customer Service
    Type
    Full-Time
  • Overview

     

    Founded in 1908, CIT (NYSE: CIT) is a financial holding company with approximately $50 billion in assets as of Dec. 31, 2017. Its principal bank subsidiary, CIT Bank, N.A., (Member FDIC, Equal Housing Lender) has approximately $30 billion of deposits and more than $40 billion of assets. CIT provides financing, leasing, and advisory services principally to middle-market companies and small businesses across a wide variety of industries. It also offers products and services to consumers through its Internet bank franchise and a network of retail branches in Southern California, operating as OneWest Bank, a division of CIT Bank, N.A. For more information, visit cit.com.

    Responsibilities

    The Digital Support manager will oversee staff in the Digital Support department. The candidate is also responsible for providing various levels of support to the branch and the Call Center staff. A strong candidate is someone who is organized, able to multi task, and can effectively lead the staff towards accomplishing the department's and company's goals. They will be responsible for providing digital support and guidance to the staff, our digital customer base, and the Call Center. They will work directly with other business units and external customers on complex issues. They will research and provide resolution for escalated cases.

    Successful candidates are problem-solvers with strong knowledge of online banking platforms and products, who can eloquently communicate specific information and instructions digitally. They will also have a broad understanding of mobile device/tablet use in a financial institution setting and are self-driven and can work in a fast paced environment. The Digital Support manager will consistently provide an exceptional customer experience by navigating the customer to the best products and services available through digital channel that will fit their specific banking needs.

    Qualifications

    Minimum of three (3) years in a financial institution with an emphasis in savings, checking, certificate of deposits accounts. Minimum of 1 year of direct staff report within a Call Center/Customer Support environment.
    Knowledge of current online banking functionality.
    Knowledge of the various operating systems compatible with Online Banking/Mobile Banking ex: Windows, IOS
    Knowledge of the various browsers used/compatible with Online Banking ex: Internet Explorer, Chrome, Safari
    Knowledge of Mobile/Tablet devices and associated Operating Systems ex: Samsung/Android, iPhone
    Requires excellent verbal and written communication skills.
    Knowledge of computer software programs such as MS Office and Intuit Quicken

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