CIT Group Inc.

Specialist III

US-CA-Pasadena
Job ID
29745
# Positions
1
Job Family
Operations - Cash Operations
Type
Full-Time

Overview

Founded in 1908, CIT (NYSE: CIT) is a financial holding company with more than $65 billion in assets. Its principal bank subsidiary, CIT Bank, N.A., (Member FDIC, Equal Housing Lender) has more than $30 billion of deposits and more than $40 billion of assets. It provides financing, leasing and advisory services principally to middle market companies across a wide variety of industries primarily in North America, and equipment financing and leasing solutions to the transportation sector. It also offers products and services to consumers through its Internet bank franchise and a network of retail branches in Southern California, operating as OneWest Bank, a division of CIT Bank, N.A.

Responsibilities

Responsible for providing digital support and guidance to our digital customer base. Customer support will be provided through the digital communications received directly from customers as well as occasional call backs to the customer. Successful candidates are problem-solvers with strong knowledge of online banking platforms and products, who can eloquently communicate specific information and instructions digitally. They will also have a broad understanding of mobile device/tablet use in a financial institution setting and are self-driven and can work in a fast paced environment. The Digital Support analyst will consistently provide an exceptional customer experience by navigating the customer to the best products and services available through digital channel that will fit their specific banking needs.

• Leverage Inbound Digital Communication to Guide and Navigate Customers Through Our Digital Solutions
• Review and respond to customer inquiries submitted through any of the Online Banking communication channels
• Review and respond to various inquiries/research requests submitted by the Contact Center
• Review, process, and document online banking reports
• Review and process new account applications received through Online channel
• Possess a solid understanding of the core data to review and validate transactions performed in Online Banking
• Update customer accounts to ensure accuracy and compliance with Bank Standards
• Responsible for operational integrity and adherence of all bank policies and procedures
• Communicate with Supervisors/Manager on any concerns, as well as needs for clarification of policies and procedures/escalations
• Create and produce management reporting for the Digital Support Area

Qualifications

• Minimum of three (3) years in a financial institution with an emphasis in savings, checking, certificate of deposits accounts
• Knowledge of current online banking functionality available in the financial industry
• Knowledge of the various operating systems available used/compatible with Online Banking ex: Windows, IOS
• Knowledge of the various browsers used/compatible with Online Banking ex: Internet Explorer, Safari
• Knowledge of Mobile/Tablet devices and associated Operating Systems ex: Samsung/Android
• Requires excellent verbal and written communication skills
• Knowledge of computer software programs such as MS Office

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed