Founded in 1908, CIT (NYSE: CIT) is a financial holding company with more than $65 billion in assets. Its principal bank subsidiary, CIT Bank, N.A., (Member FDIC, Equal Housing Lender) has more than $30 billion of deposits and more than $40 billion of assets. It provides financing, leasing and advisory services principally to middle market companies across a wide variety of industries primarily in North America, and equipment financing and leasing solutions to the transportation sector. It also offers products and services to consumers through its Internet bank franchise and a network of retail branches in Southern California, operating as OneWest Bank, a division of CIT Bank, N.A.
Responsible for providing digital support and guidance to our digital customer base. Customer support will be provided through the digital communications received directly from customers as well as occasional call backs to the customer. Successful candidates are problem-solvers with strong knowledge of online banking platforms and products, who can eloquently communicate specific information and instructions digitally. They will also have a broad understanding of mobile device/tablet use in a financial institution setting and are self-driven and can work in a fast paced environment. The Digital Support analyst will consistently provide an exceptional customer experience by navigating the customer to the best products and services available through digital channel that will fit their specific banking needs.
Minimum of three (3) years in a financial institution with an emphasis in savings, checking, certificate of deposits accounts
Knowledge of current online banking functionality available in the financial industry
Knowledge of the various operating systems available used/compatible with Online Banking ex: Windows, IOS
Knowledge of the various browsers used/compatible with Online Banking ex: Internet Explorer, Safari
Knowledge of Mobile/Tablet devices and associated Operating Systems ex: Samsung/Android
Requires excellent verbal and written communication skills
Knowledge of computer software programs such as MS Office